Privacy Policy

1. Who We Are

4th Dimension Roofing Solutions LLC is a roofing contractor and home services company serving Camas, Washougal, and all of Clark County, Washington. We operate at 4droofingsolutions.com and serve Clark County and surrounding areas in Washington State.

• Business Name: 4th Dimension Roofing Solutions LLC
• Service Area: Camas, Washougal & all of Clark County, WA
• Phone: (360) 282-0693
• Email: trent@4droofingsolutions.com
• Website: https://4droofingsolutions.com

2. Information We Collect

2.1 Information You Provide Directly

When you contact us, request a free inspection, or submit a form on our website, we may collect:

• First and last name
• Phone number (mobile and/or landline)
• Email address
• Property address and ZIP code
• Details about your roofing needs or property
• Any other information you choose to provide

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on our site
• Referring website or source
• Device type (mobile, desktop, tablet)
• Date and time of your visit

2.3 Information From Third-Party Sources

We may supplement information you provide with data from publicly available sources, including property records, county assessor data, and address databases, for the purpose of providing you with relevant roofing services and assessments.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Scheduling and conducting free roof inspections
• Preparing and delivering roofing estimates and proposals
• Completing roofing projects and services you hire us for
• Processing payments and invoices
• Following up on completed work and warranty claims

3.2 SMS and Text Message Communications

Specifically, we may send you SMS messages for:

• Initial outreach about free roof inspection offers in your area
• Appointment confirmations and reminders
• Follow-up communications after inspections or estimates
• Service updates and project status notifications
• Promotional offers for roofing services (with your consent)
• Responses to your inquiries

We send SMS messages through Twilio, a third-party SMS platform. Twilio's privacy policy is available at twilio.com/legal/privacy.

3.3 Business Operations

• Improving our services and website experience
• Analyzing usage patterns to better serve our customers
• Training our staff and improving our processes
• Complying with legal obligations
• Preventing fraud and protecting our business and customers

4. SMS Consent and Opt-Out

4.1 How We Obtain Consent

We obtain your consent to send SMS messages in the following ways:

• When you submit a contact form on our website and check the SMS consent box
• When you verbally agree to receive text messages from our representatives
• When you text us first, initiating a conversation
• When you reply YES or similarly affirmative response to our initial outreach

4.2 How to Opt Out

You can stop receiving SMS messages from us at any time by:

• Replying STOP to any text message we send you
• Replying CANCEL, QUIT, END, or UNSUBSCRIBE
• Calling us at (360) 282-0693 and requesting removal
• Emailing trent@4droofingsolutions.com with your opt-out request

After opting out, you will receive one final confirmation message and no further SMS messages from us. Opting out of SMS does not affect our ability to contact you by phone or email regarding existing service agreements.

4.3 HELP Command

Reply HELP to any of our text messages to receive instructions on how to get assistance or opt out. You may also contact us directly at (360) 282-0693 or trent@4droofingsolutions.com.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party vendors who assist us in operating our business:

• Twilio — SMS and communication platform
• Google — Maps, analytics, and advertising services
• Netlify — Website hosting
• Payment processors — For processing payments securely

All service providers are contractually required to protect your information and use it only for the services they provide to us.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Customer records: Retained for 7 years following project completion for warranty and legal purposes
• SMS opt-out records: Retained indefinitely to honor your opt-out request
• Website analytics: Retained for 26 months
• Inquiry records (non-customers): Retained for 2 years

7. Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, use, or disclosure. These measures include:

• Encrypted data transmission using SSL/TLS technology
• Access controls limiting who can view your information
• Secure third-party platforms with their own security certifications
• Regular review of our security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or incomplete.

8.2 Deletion

You may request that we delete your personal information, subject to certain exceptions (such as legal obligations or ongoing service agreements).

8.3 Do Not Contact

You may request that we add you to our internal Do Not Contact list, which means we will not initiate further marketing communications to you by SMS, phone, or email.

8.4 Washington State Residents

Washington State residents may have additional rights under the Washington My Health MY Data Act and other applicable state laws. To exercise any of these rights, contact us at trent@4droofingsolutions.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.

10. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

12. TCPA Compliance

We are committed to complying with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state telemarketing laws. Specifically:

• We obtain express written consent before sending marketing text messages
• We honor all opt-out requests promptly and permanently
• We maintain an internal Do Not Contact list
• We do not use automated dialing systems to call numbers on the National Do Not Call Registry without prior express written consent
• All SMS messages include clear opt-out instructions
• We do not send messages to numbers on our Do Not Contact list

13. CAN-SPAM Compliance

Our email communications comply with the CAN-SPAM Act. Every marketing email we send includes our physical business address, a clear and honest subject line, and an easy way to unsubscribe from future emails.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

15. How to Contact Us