SMS Terms & Conditions

1. Program Description

The 4D Roofing Solutions SMS program sends transactional and informational text messages to homeowners in Camas, Washougal, Vancouver, and the surrounding Clark County, WA area who have requested a roof assessment or are otherwise customers of 4D Roofing Solutions. The purpose of this program is to coordinate roof assessments, schedule appointments, send reminders, follow up on completed inspections, and respond to customer questions.

1.1 Message Types You May Receive

• Appointment confirmations after you book or request an assessment
• Scheduling messages to confirm a specific date and time
• Appointment reminders (typically 48 hours and 2 hours before)
• Same-day "on my way" or "running late" updates
• Weather-related reschedule notices
• Follow-up after your inspection (report delivery, questions, next steps)
• Responses to questions or requests you initiate
• Occasional service updates relevant to your active project

2. How to Opt In

You can opt in to receive SMS messages from 4D Roofing Solutions in any of the following ways:

• Web form: By submitting the assessment request form at https://4droofingsolutions.com and checking the SMS consent checkbox. The checkbox is not pre-checked. You must affirmatively check the box to opt in.
• Verbal consent: By providing verbal consent during a phone or in-person conversation with our staff. Verbal consent is logged with the date, time, your phone number, and the staff member who recorded it.
• Reply START or YES: If you previously opted out and want to opt back in, reply START, YES, JOIN, or SUBSCRIBE to any of our messages.

3. Message Frequency

Message frequency varies based on where you are in the assessment and project process. A typical customer receives approximately 2-5 messages per month. During an active project (assessment scheduled, report delivery, work in progress) you may receive more. Once your project is complete, you will typically receive no further messages unless you contact us.

4. Message and Data Rates

Message and data rates may apply. Standard messaging rates charged by your mobile carrier apply to messages you receive from us and messages you send to us. Check with your carrier for details about your specific plan. 4D Roofing Solutions does not charge a fee for participating in this SMS program, but your mobile carrier may.

5. How to Opt Out

You can stop receiving SMS messages from 4D Roofing Solutions at any time. Simply reply to any of our messages with any of the following words:

• STOP
• STOPALL
• UNSUBSCRIBE
• CANCEL
• END
• QUIT

After you send any opt-out keyword, you will receive a single confirmation message acknowledging that you have been unsubscribed. You will not receive further SMS messages from us unless you opt back in.

5.1 Other Ways to Opt Out

You can also opt out by:

• Calling us at (360) 282-0693 and requesting removal
• Emailing trent@4droofingsolutions.com with the subject "SMS Opt Out"

Manual opt-out requests are honored within one business day.

6. How to Get Help

Reply HELP or INFO to any of our text messages to receive instructions on how to get assistance, including how to opt out, where to find this policy, and how to contact us.

You may also reach us directly at any time:

• Phone: (360) 282-0693
• Email: trent@4droofingsolutions.com
• Website: 4droofingsolutions.com

7. Privacy

Your phone number and SMS history are treated as confidential information. We do not sell, rent, or share your phone number or message content with third parties for marketing purposes. We may share with service providers (such as our SMS delivery platform, Twilio) only to the extent necessary to deliver messages to you. For full details, see our Privacy Policy.

8. Carriers and Devices

This SMS program is supported on most U.S. wireless carriers, including but not limited to AT&T, Verizon, T-Mobile, US Cellular, Sprint, Boost, MetroPCS, Cricket, and others. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier transmission and network availability.

9. Supported Devices

This program is supported on SMS-capable mobile devices in the United States. Some message types (such as those containing links or images) require a smartphone with internet capability.

10. Eligibility

To enroll in this SMS program, you must be 18 years of age or older, a resident of the United States, and the authorized user or account holder of the mobile number you provide. By opting in, you represent and warrant that you meet these eligibility requirements.

11. Changes to These Terms

We may update these SMS Terms from time to time. Material changes will be communicated to active SMS subscribers by text message and posted on this page. The "Last updated" date at the top of this page reflects the most recent revision. Continued participation in our SMS program after a change constitutes acceptance of the revised SMS Terms.

12. No Guarantee of Delivery

While we make reasonable efforts to deliver messages reliably, we cannot guarantee delivery of any specific message. Delivery is subject to carrier network conditions, device availability, and other factors outside our control. We are not responsible for messages that are delayed, undelivered, or misdirected due to carrier or device issues.

13. Contact Us